How to Request a Return
Contact customer care before mailing a beauty product. Items returned without authorization or the requested identifying details may experience delays in review and processing.
Request a Return Authorization
To request a return or refund review, contact customer care at support@getseravie.com and provide your order reference, purchase email and reason for the request.
Where applicable, customer care will provide an RMA number, also known as a Return Merchandise Authorization number, together with the applicable return instructions.
A prepaid return label may be supplied where the return qualifies under the applicable terms. Place the RMA number on or inside the return package as instructed.
Send the Product Back
Securely attach any return label supplied by customer care to the outside of the shipping package and remove or cover old carrier labels.
The approved opened or unopened product must be sent to the authorized fulfillment address within thirty (30) days of receiving the product, unless a different period is confirmed in writing.
Use suitable protective packaging and retain the return receipt and tracking information until the return and any approved refund have been completed.
Refund Processing
The returned product must arrive at the authorized fulfillment facility within the applicable return period.
After the fulfillment team receives and identifies the package, the product condition, order details and return eligibility will be reviewed before a refund decision is completed.
Approved refunds are credited to the original payment method. After issuance, the credit may take approximately 3–5 business days to appear, depending on the bank, card issuer or payment provider.
Eligible Returns
Opened and Unopened Products
Products may be submitted for return review whether opened or unopened, provided the request is made within the applicable return period and all supplied instructions are followed.
A product may be ineligible where it has been excessively used, intentionally altered, contaminated, damaged through misuse, or handled in a manner inconsistent with its product instructions.
For hygiene and safety reasons, some opened cosmetics, applicators or personal-use beauty tools may be subject to additional restrictions where permitted by law. Customer care will confirm the applicable requirements before return.
Contact customer care with the original order information before mailing any item.
Return Address
Send approved returns only to the address supplied or confirmed by customer care. The correct destination may depend on the product, order and original fulfillment location.
123, US
Do not mail a product before contacting customer care. Sending an item to an unconfirmed address may delay processing or prevent the parcel from being matched to your order.
Ready to request a return?
Include your order reference, purchase email, product name and reason for the request.